Hales Homecare strive to deliver the best possible care to all of our Service Users. Where some of our procedures have failed to meet the new inspection standards we listen carefully to the suggestions of the inspectors and our local authority colleagues and review our policies and training in line with best practice. Our senior management team are supporting this location to ensure the required improvements have already been made and we continue to provide leadership, support and assistance to our staff to improve their knowledge and delivery on an ongoing basis.  Safe and Effective care is our only priority. We ensure that we continue to listen carefully to the experiences of people who use our services to analyse and review the effectiveness of our actions.

Our Hales Health & Social Care branch in Thetford work hard to deliver high standards of care delivery throughout the town and the surrounding locations of:

  • Bury St Edmunds
  • Brandon
  • East Harling
  • Harleston
  • Pulham Market
  • Diss
  • Attleborough
  • Watton
  • Wymondham
  • Hethersett
  • Stanton

At Hales Health & Social Care we are committed to our service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support.

We offer a range of services for people of all ages and requirements, including domestic support, personal care and companionship. Our friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a well-deserved break or may fall ill.

We understand how important it is that the little things are done right which is why we work around your routines and preferences to ensure that everything is kept just as you like it.

Our service users are at the heart of our services which is why we go the extra mile to match you with the carer most suited both to your needs and your personal interests. We also work to achieve consistency in providing you with the same carer so that you can create a long-lasting friendship and build trust.

We are here for you and happy to help.

Please call us on 01842 780000, email us at or pop in to find out how we could help you. Our address is:

Pal House
1 Market Place
IP24 2AH

Branch Manager: Tania Lang